STOWD UK is a trading brand operated by Richard Johnson trading as RJ Commerce. This policy is in addition to your statutory rights under UK consumer law.
Change-of-mind cancellation
You have the right to cancel an online order without giving a reason within 14 days after the day on which you, or a person nominated by you, receives the goods.
To exercise this right, send a clear cancellation statement to support@stowd-uk.com. Please include your order number where possible.
After telling us that you are cancelling, you must return the goods within 14 days. Contact us before posting anything so that we can provide the correct return instructions and an optional returns form on request. Your statutory cancellation right does not depend on our approval or use of a form. The returns address is for postal deliveries only; returns are not accepted in person.
For a change-of-mind return, you are responsible for the direct cost of returning the goods. You may inspect the product as you would in a shop, but we may reduce the refund to reflect any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and function.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged or incorrect, contact us as soon as reasonably possible at support@stowd-uk.com with your order number and clear photographs where appropriate. We will arrange a suitable remedy and cover reasonable return costs where the item is faulty, damaged or incorrect.
Refunds
Refunds are returned to the original payment method. For a change-of-mind cancellation, we will refund the price paid and the cost of our least expensive standard delivery option. We may withhold the refund until we receive the goods or you provide evidence that you sent them back, whichever occurs first. Refunds will be made no later than 14 days after that point. Your bank or card provider may take additional time to show the credit.
Nothing in this policy limits rights that cannot lawfully be excluded.
How to request a return
Email support@stowd-uk.com with your order number where possible. You do not need to give a reason for a change-of-mind cancellation. We will reply with the correct return instructions and can send an optional returns form on request.